What Do I Need to Make My Reservation?

The more information you can provide the transportation company, the better.  With all of the information a transportation provider can be prepared and make sure your trip goes exactly as planned. A good provider can also customize your trip to your specific needs. While more information is better, a reservation can successfully be booked with the following information:

• Your Name
• Date of service
• Phone Number
• Pick Up Location
• Drop Off Location
• Flight Information (Flight number is most important as we can track your flight and arrive on time)
• Vehicle Type Needed
• Number of passengers and bags
• Credit Card or Account Information

Our reservation specialist will import your information into our dispatching software and we will send you an email notification 24hours in advance with the driver’s information (Phone number, name and car type)

When Do I Need to Make My Reservation

Most airport transportation can be booked within 24 hours, however booking in advance is always preferred as special events, vehicle requirements, and other things may interfere with the response time on some reservations. Reservation can be made through most companies by calling, emailing, and  booking online .

What Type of Vehicle Should I Reserve?

This will depend on how many people are traveling, how many pieces of luggage each passenger will have and what your preferences are.  The company representative will be able to help you decided which vehicle will best meet your needs.  It is also possible to visit the company to see the vehicles in person or see the vehicles on the companies website.

What Should I Expect After Booking the Reservation?

A confirmation number is the first thing you should expect after booking the reservation.  This should be given on the phone and followed up with an email that has all of the detailed trip information.  The day before the trip you should receive another reminder email to reconfirm the original reservation.  On the day of the trip you should expect the chauffeur to arrive about 10 to 15 minutes early.

Where at the Airport Will the Chauffeur Meet Me?

At Detroit Metro airport the drivers will meet you in the baggage claim area for domestic arrivals and outside of customs for international arrivals. They will be holding a name sign with your name on it, take your baggage and escort you to the vehicle. 

What Amenities are Provided?

While this varies greatly per company, a good company should provide complimentary bottled water and newspaper.  Also the vehicle should arrive clean and heated or cooled to a comfortable temperature.